Matteltoys - Blog Posts

On March 8th, this year, I reached out to @Mattel to ask about finding replacement parts for the #barbie Glam Getaway House that she had gotten as a gift. I asked if parts were available and if I could purchase them, since Mattel does offer certain replacement parts for sale on their website for most of their brands. The response I received was quick and unexpected. I figured I'd never hear back, or if they did respond, it would be an "out of luck!" Instead @Mattel replied the next day, was courteous, they found similar replacement pieces for the #barbiehouse, and didn't charge me a dime for them!😄 I am very grateful to the customer service reps at Mattel for their fantastic job. They have earned a new fan of @barbie in my daughter and have managed to bring me back into the #barbiefandom now as a parent and purchaser of #matteltoys (and former #barbiefangirl as a kid). Now I'm wishing I hadn't given away all my Barbie stuff when I was in my 20s... 😅 #happycustomer #toys #customerservice #matteltoys #barbie #barbiehouse #fangirling