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there are a lot of bad takes in the atla fandom (like, atla fandom may as well be a bad take generator) but something that has really been pissing me off lately is the assumption that you can categorize the fire nation royal family into good guys and bad guys. first of all, obviously, they're all bad guys. they are imperialists. but the idea that "sozin ozai azula bad" and "iroh lu ten ursa zuko azulon(?!) good" is actually insane.
lu ten died attempting to conquer the earth kingdom. lu ten was there because his father, iroh, was leading the siege. ursa laughed when iroh joked about burning ba sing se to the ground. zuko laughed too, mirroring his dear mother who taught him about the wonders of imperialism. and the fact that some people think that azulon was a good guy because he favored iroh is crazy. he favored iroh because iroh was the better imperialist, was more charming and tactically savvy as he bent the world to his will. people who think that azulon didn't like ozai because ozai was cruel literally have it backwards. ozai was cruel because azulon didn't like him. sozin shaped azulon, and azulon shaped iroh and ozai. azulon reigned for most of the war, and he was responsible for decimating the southern water tribe and colonizing the earth kingdom.
iroh only realizes the error of his ways well into middle age, after spending a majority of his life colonizing the world. he only stops to reconsider once he experiences the adverse effects of war for himself through the loss of his son. likewise, zuko can only gain empathy for the victims of the war by being one himself, as a refugee in the earth kingdom, and bonding with people who have been hurt by the fire nation. azula doesn't get that chance. ozai doesn't get that chance. azulon, lu ten, and ursa are dead, so they will never get that chance. but it's not like there is some ontological moral divide separating azula from zuko. zuko was a sensitive child whereas azula was better at embodying fire nation values of power and cunning. zuko was punished for his outbursts whereas azula knew how to keep her mouth shut. therefore, zuko experienced circumstances that led him to disavow fire nation imperialism.
but that doesn't mean that azula is ontologically evil. azula was the iroh of her generation to zuko's ozai, and iroh (eventually) disavowed conquest as well. there is no inherent divide between good and bad, monster and human. ursa was a warm and loving mother to zuko, just as iroh was a warm and loving father to lu ten, but they both laughed at others' suffering. their values were shaped by their circumstances and experiences. their ideologies do not make them less human, or less capable of change, just as their interpersonal behaviors do not negate their abhorrent ideologies.